The Packages
+ Who are the packages intended for?
We have designed the packages with very new or smaller, growing businesses in mind as it’s important to always keep talking to customers and promoting your business. But our research has told us that many different types of businesses are interested.
+ What’s in the packages?
In each package you’ll find different combinations of:
- Prospect data to help you find new customers
- Email marketing to stay in contact with your customers, your prospects and potential customers
- Traditional mailshots to give you a different way to target important customers
But if you need a new website or if you want to sell your products online there‘s a package which offers websites and eShops.
Remember, you can easily increase the number of prospects, emails or mailshots by topping up your packages with more ‘credits’ and there are some additional services you can add to your package.
+ How long do I have to subscribe to a package?
The minimum subscription period is 12 months. We will contact you about renewing your subscription before your first year’s subscription runs out.
+ Why do I have to sign up for 12 months?
The minimum subscription period is 12 months. We will contact you about renewing your subscription before your first year’s subscription runs out.
+ Who is providing the services to me?
Rather than developing the services ourselves (or stuck our logo on someone else’s service), we’ve found a group of service providers that really focus on the needs of smaller businesses and who want to be responsible for supporting you and giving you the help you need to succeed.
Take a look at who we’re working with here.
We’ll be signing up some additional partners in the coming months. If there are any services you’d like to see.
+ How do I sign-up?
Once you’ve decided which package meets the needs of your business, click on the buy button. You have to agree with our terms and conditions but you don’t have to pay immediately.
We’ll confirm your purchase and arrange access to all of the packages.
+ How do I pay for my package?
For our beta launch we are asking customers to pay via Direct Debit. Our customer service team will be in contact with you to arrange the Direct Debit mandate and then we will take your payment every month.
Once we’ve had some customer feedback about their preferred methods of payment we’ll extend the options including regular payment by credit card.
Using the packages
+ How do I find out how to use them?
When you have signed up we’ll send out a quick start guide to give you by step by step way to access each service.
You can sign-up to each service when you’re ready – although we’d encourage you to start befitting from them as soon as you can. Our service providers will give you all the help you need to set up and effectively use each service.
+ How do I get more emails, data and mailshots?
If you’ve found that particular services in the package is working well for you can ‘top-up’ the monthly credits you receive by buying some more prospects, emails or mailshots for a one-off payment. Simply come back to the site and buy them through your account.
+ Can I buy as many top-ups as I need?
At the moment, there’s no fixed limit on the number you can buy so if you need one or two every month, go ahead.
However, we do have a ‘fair-use’ policy to ensure that customers don’t have the opportunity to abuse the value for money we’re offering. So if you need a much higher volume of any service, contact us and we can discuss the best way to support you.
+ What other services are you offering?
We are offering several additional services including a great accounting service that will save you time and help you organise your finances. There’s also a start up stationery pack to help new businesses get going.
+ How do I pay for additional services?
Buy them through the site and we’ll add the cost to your monthly bill – either as an ongoing payment or a one-off fee, depending on the service you buy.
+ Can I buy the top-ups and bolt-ons without buying a package?
+ What if I need help?
+ How do I cancel my subscription?
At the end of your 12 month subscription we’ll be in contact with you to discuss renewal. If for any reason you want to cancel we’ll do that for you.
The minimum subscription period for a package is 12 months and you have to pay for the whole of this time. If you need to stop using the service during this time, please contact us.
+ Can I change my package?
If you’ve decided that you need a different package, please contact us.
Launch
+ What is a beta launch?
In exchange for some great value for money prices, we want to get leads of feedback from our first customers on the suitability of the packages, how they’re going to use them and what else they need. Until we’ve done that we’re not going to implement some of our more complex developments such as automated our sign-up process.
+ Why is the beta launch only for 300 customers?
We’re not restricting ‘Simple Ways to Grow’ to just 300 customers, it’s just that we think we’ll be able to get the feedback we need from this group so we’re guaranteeing our low prices for them. The prices may be reviewed once we’ve exceeded 300.
What might change after the beta launch?
You’ve already told us that ‘Simple Ways to Grow’ is a good idea so, based on your feedback, we may make some changes to the content of the packages, our pricing, the website and our sign-up and billing processes.
We want to constantly improve ‘Simple Ways to Grow’ to make – and keep – it as an essential part of your business.
Local Associates
+ What is a Local Associate?
Businesses told us that they often like to talk face to face with another local business before buying a service or to help them when they start using a new service.
We’re aiming to build a network of ‘Local Associates’ – from Accountants to Marketing Consultants – who can introduce their clients and contacts to Simple Ways to Grow and in some cases, help them get the best of their package services.
+ Can I be one?
We’ll be adding a lot more FAQ as we go along and as we talk to more and more customers.